Hotel Hilton Garden Inn Plymouth (Plymouth, USA)

Guests appreciated how the rooms at this property were generally clean upon check in, and that they stayed that way for the duration that guests used them. It appears the housekeeping staff take pride in their work and want to do a good job with every task.

You'll likely find that the staff are always friendly and available when you need something. Guests tended to note that every staff member they encountered had a good attitude, and that they were careful to fully answer questions or resolve issues.

Room amenities such as the microwaves and coffee makers were especially welcomed by guests. Some who were not familiar with what the chain usually offers were pleasantly surprised by these perks and said they made stays much more convenient.

In addition to being upset that the breakfast buffet has a price tag attached to it at all, guests frequently commented that they thought the breakfast rates were much too high for what was provided. With that in mind, you my want to consider eating somewhere other than the hotel.

Guests noticed that the rooms need some minor work to make them look refreshed. For example, some guests discussed areas of their rooms where the paint was faded, peeling from the walls, or both. Usually though, these cosmetic details were not major downsides in guests' eyes.

Guests frequently complained about the quality of their beds, often finding that the firmness adjuster inside of the mattresses didn't work at all, or only made slight differences in the way the beds felt. Some guests felt this was a major problem.