Hotel Hilton Garden Inn Monterey (Monterey, USA)

Guests appreciated that this hotel has features that they considered to go above and beyond what is offered by some competing properties. For example, there are Neutrogena toiletries provided, and each room has a Keurig coffee maker.

Besides the well-presented rooms, guests liked the property's amenities. There's an outdoor pool that features a fire pit, plus cabanas for sunbathing. Guests also thought the fitness center was equipped with machines to help them have good workouts. Together, these amenities helped guests feel satisfied about their overall stays.

Staff keep the hotel's lobby stocked with cookies and Starbucks coffee in the afternoon and evenings. Guests liked this touch and had especially nice things to say about the cookies, which they said were scrumptious, and offered the mid-day perks they were craving.

Guests often mentioned that their rooms did not have good soundproofing, and felt it was far too easy to hear the sounds of other occupants. There were frequently distractions coming from the upper floors, as well as from adjacent rooms. Furthermore, some guests who faced the road instead of the pool were bothered by traffic noises.

Guests were not happy about having to pay for parking at this hotel. In addition to having to fork over a fee that many felt was too high, guests said the parking lot was much too tiny.

There were numerous comments that the rooms were not as large as guests expected by staying at this chain. Usually though, the small size did not adversely impact stays and was just a noticeable downside.