Positive Reviews
positive:
Convenient Location
The Hilton Garden Inn Bowling Green is a popular base for guests visiting Western Kentucky University, the National Corvette Museum, or the state's famous caves, including Mammoth, Lost River and Cub Run Cave. The convention center, Crosswinds golf course, and several restaurants nearby add up to a safe, convenient setting as well.
positive:
Clean, comfortable rooms and a hearty breakfast..
Guests generally describe the rooms as "spotlessly clean" and spacious, with comfortable furnishings. The refrigerator, microwave, and coffee machines are well appreciated practical amenities. Many report a great night's sleep, and rate the hotel very highly in terms of "value for money." The lobby area and outdoor patio are inviting spaces, and many guests thoroughly enjoy the breakfast buffet.
positive:
Cheerful, professional staff..
Many guests have given the front desk and management staff rave reviews, often commenting on their smiling faces and warm welcomes. Issues are generally addressed cheerfully and efficiently. The wait staff in the busy breakfast area also receive high marks for friendly, attentive service.
Negative Reviews
negative:
Not so adjustable beds..
The Hilton Garden Inn has recently moved to adjustable Sleep System beds in the rooms, which guests seem to either love or hate. The latter generally find that the beds remain too firm or soft regardless of the setting on the dial. Others were unaware that the beds were adjustable, and only found out after telling the staff about their sleepless night.
negative:
Climate control issues..
Several guests had difficulty maintaining a comfortable room temperature, and some also found the units too noisy for a great night's rest.
negative:
No free breakfast..
Though many guests do enjoy the breakfast, guests often comment that they wish it were included in the standard room rate. There are, however, many nearby alternatives.