Positive Reviews
positive:
Staff Members Give Outstanding Service
Guests consistently praised the service they received from the staff members, noting that employees went above and beyond to help them and were well trained and knowledgeable about the area. Many guests said the treatment from staff members was a highlight of their stays.
positive:
Rooms Have Welcome Amenities
Guests discussed how the rooms are well equipped with upscale coffee makers and include user-friendly televisions. These perks were just some of the things that helped guests have pleasant experiences while at the property. In some cases, these advantages made guests want to stay at this property whenever they returned to the area in the future.
positive:
The Accommodations Offer a Good Value
There were numerous comments about how the hotel rooms offered a decent value for the money. If you want to stay somewhere that makes you feel like your dollars are well spent, this property is a good pick.
Negative Reviews
negative:
Soundproofing is Not Adequate
Some guests were bothered by the noises of other hotel occupants who were either talking loudly in their rooms or in the hallways. However, guests usually were not disturbed by traffic sounds, which can cause problems at some properties.
negative:
The Mattresses Aren't Comfortable
This property features mattresses with customizable firmness levels, but guests were still not satisfied. Some said their beds sagged in the middle, or were far too firm regardless of the adjustment option. Others said they tried to make the mattresses more likable through adjustments, but were unsuccessful.
negative:
Breakfast Costs Extra
Unless you specifically book a room package that comes with breakfast, you'll have to pay extra for your morning meal. Some guests who opted to do so mentioned that the foods on the buffet weren't worth the price, and that they felt the breakfast should have been free.