Positive Reviews
positive:
A Fabulous Location
Guests thoroughly appreciated that this hotel is within walking distance to the Arena District and Short North neighborhood. There's also a covered walkway you can use to get across to the convention center without having to deal with potential bad weather.
positive:
The Facility is Stylish and Beautiful
You'll immediately notice that a great deal of time and effort went into the design and décor of this building. Guests loved all the artwork and the modern, memorable architecture. Many even commented that the property felt more like a boutique hotel than part of a large chain.
positive:
The Staff Are Competent and Efficient
Guests discussed how the staff members do their jobs well, and usually take care of needs very quickly. No matter what you need to make a stay complete, just bring up the matter with the staff and rest assured they will do anything in their power to make it happen without delay.
Negative Reviews
negative:
Many Amenities Cost Extra
Sometimes, guests were disappointed to find out that things like breakfast, parking and Wi-Fi access come at extra charges. If you plan to use those perks, be sure to allow some room in your budget accordingly.
negative:
Soundproofing is Poor
Guests noted they were frequently distracted by noises outside their rooms that were usually caused by fellow hotel occupants. With that in mind, you may want to pack some earplugs to ensure restful sleep.
negative:
Some Guests Didn't Like the Atrium-Facing Rooms
There are rooms in the property with windows that are oriented to look out onto the indoor atrium, rather than outdoor scenery. Guests occasionally said those rooms seemed to lack privacy, since it made them feel exposed to people who were in the atrium. Furthermore, when guests closed the curtains to get privacy, that sometimes caused claustrophobia.