Hotel Hilton Atlanta Airport (Atlanta, USA)

Most guests were quite pleased with the staff's level of professionalism, friendliness and helpfulness, because they felt quite welcome and realized that the staff was very much intent on providing superior customer service.

Whether you're arriving or departing, the hotel is conveniently located to the Atlanta International Airport. Guests liked the fact that there were restaurants nearby and that the hotel had great soundproofing, so that they weren't bothered by the planes.

Guests liked the pools and the fitness club, which were well equipped and included towels, and they also appreciated the on-site parking as well as the three restaurants to choose from.

Some guests encountered a mess and dirt in their room, with a few stating that it appeared as though they had accidentally been given keys to rooms that hadn't been serviced yet. They found some hair in the tub, leftover food and dust in general.

Guests noted that the hotel shuttle does not run to and from the International Terminal at the Atlanta International Airport, a fact that the hotel did not inform them of when booking. Several also noted that it took between 30 and 45 minutes for the shuttle to arrive. Several guests also had trouble calling the shuttle for pick-up, because the staff would never answer the phone despite multiple attempts to reach them.

Several guests noted that the rooms were starting to show their need for updating, as some of the furniture was scratched, some of the air-conditioning units didn't work very efficiently, and the comforters were stained.