Hotel Hampton Inn & Suites Mystic (Mystic, USA)

The front desk staff have received many rave reviews for their friendly, informative, and professional customer service, with guests often noting that they are pleased to recommend restaurants, accommodate special requests, and go "above and beyond" to resolve any issues guests may have. The complimentary coffee and cookies in the lobby are also well appreciated.

Guests often remark on their excellent first impression of the hotel based on its nicely maintained grounds. The rooms are described as very clean, modern, and spacious, with comfortable beds. Most guests also enjoy the complimentary breakfast buffet, noting that there are plenty of hot and cold options, including eggs, sausage, make-your-own waffles, fresh fruit, cereals, and much more.

Drivers often note that the hotel is right off I-95, and offers plenty of free parking. Several top attractions are within walking distance, including the Seaport and Mystic Aquarium. Guests note that there are many good local seafood restaurants nearby, and the Foxwoods Resort Casino is about 15-20 minutes away.

The Hampton Inn & Suites Mystic is pet friendly, and several guests have noted that four-legged guests and their owners are often given rooms on the first floor. Barking dogs are one of the top noise issues, along with slamming doors and excited kids running in the hallway.

A few guests found the furnishings a little worn, and the decor beginning to date. Though most guests find the rooms very clean, some have reported that the carpets need a deeper cleaning and the bedding should be replaced.

Though reviews of the staff are generally positive, a few guests received a disappointingly ineffective response to their maintenance or noise issues.