Positive Reviews
positive:
The Staff Members Are Superb
Guests were very impressed by the high level of service displayed by most staff members they encountered while staying here. Some commented the staff were always friendly and ready to help regardless of what was needed, or the time of day.
positive:
A Well-Maintained Property
Frequently, guests commented how this property is one that's been kept up well. Generally, that observation tended to make them have good overall impressions of their rooms and the hotel's public areas, and several guests commented they'd be sure to stay here whenever they were in the area again.
positive:
The Hotel Offers Good Access
Located near the entrance of Biscayne National Park and Everglades National Park, this hotel is also close to restaurants and the beach. When staying here, guests found they didn't have to go far to discover activities that helped them thoroughly enjoy their stays.
Negative Reviews
negative:
Guests Wanted More Standard Amenities
Refrigerators and microwaves are not standard room amenities at this property, although numerous guests thought for sure they would be and had packed accordingly. However, some guests discussed having them in their rooms, so if you really need those amenities, request them in advance or at check-in.
negative:
The Internet is Very Slow
This property offers complimentary Wi-Fi access, but there were numerous reports that the connection speed was so slow it was impossible to do any serious work. Some guests said they were able to pay a fee and get faster speeds, but most griped that the fast speeds should not cost extra.
negative:
Rates Are a Little Steep
Based on things including the negative factors mentioned above, guests occasionally said they thought the rates charged by the hotel were too high. Generally, guests who had that opinion said they'd have no trouble finding somewhere else to stay next time.