Hotel Hampton Inn & Suites-Asheville Biltmore Village, NC (Asheville, USA)

The location of Biltmore Village Lodge scored big points with guests. Whether they were staying there to ogle the splendors of the nearby Biltmore Estate, shopping and dining or sampling the brew pubs in Biltmore Village, the hotel was a perfect base. Guests also appreciated the hotel's easy access off US-74.

Guests at Biltmore Village Lodge have access to the workout facilities and pool at the neighboring Doubletree Inn and this was seen as an example of the value offered by the hotel. Guests also rated the comfort as excellent and described the property as clean and well maintained. All in all, most guests agreed the hotel represented excellent value and many said they would definitely return.

The staff of the Biltmore Village Lodge were all described as pleasant, helpful and accommodating but Alex, Clint and John at the front desk were repeatedly singled out for their helpfulness and knowledge of the local area. Guests appreciated the tips on restaurants and bars to visit and some guests said the front desk staff was the best thing about the hotel.

Breakfast was a bit of a downer for some guests at the hotel who described the dining area as small and cramped and the food as minimal and not very good.

While most guests were satisfied with quality of accommodations at the hotel, some reported sticky, dirty and worn carpets, lumpy and uncomfortable beds and a generally funky and dated feel to the rooms. Others noted stale cigarette smoke and musty odors.

Some guests reported booking problems including advance reservations and rooms requests not being honored and a lack of flexibility regarding upgrades.