Hotel Hampton Inn Pittsburgh University Medical Center (Pittsburgh, USA)

The hotel is conveniently located within walking distance of both the University of Pittsburgh and Carnegie Mellon University and many guest felt that this hotel was a great choice for the purpose of visiting these two universities. This hotel is also a fantastic choice for guests who wish to explore the Pittsburgh area as the accommodation is situated in close proximity to a number of Pittsburgh's places of interest such as the Phipps Conservatory and Botanical Gardens and the Oakland Square Historic District. Downtown Pittsburgh is also close by and is boasts a large selection of shops, bars and restaurants.

Guests were very impressed with the complimentary services the hotel provided, services which included a convenient shuttle bus service that would take guests to the vibrant area of Downtown Pittsburgh, near the Carnegie Mellon campus. Guests found this shuttle bus service to be very helpful during their stay and considered it a highlight.

All staff members, from those manning the 24-hour front desk to those driving the shuttle bus service, are extremely helpful and friendly, working hard to provide excellent customer service. The staff are all engaging, accommodating and will happily supply information about the Pittsburgh area and they will gladly respond to any requests or queries guests may have.

A number of guests felt that the hotel could do with updating as the furniture looked somewhat tired and outdated.

The hotel's walls were found to be a little thin by some guests who could hear their neighbours while in their rooms. Other guests could hear other guests' pets as the hotel is pet-friendly and they found this to be annoying.

The parking facilities are subject to overcrowding and many guests found that they had to park elsewhere because of this.