Positive Reviews
positive:
Cozy and extremely comfortable beds
You will definitely have one of the best sleeps you've had in months in this hotel. The beds are extremely cozy. It feels like you are lying on a cloud. The pillows are fluffy enough for optimum convenience. Moreover, the environment is quiet at night.
positive:
Efficient staffs offer fantastic service
Hampton Inn Melbourne-Viera's customer service is among the best you'll encounter. The staff smiles genuinely at you upon arrival. The check-in procedure can be done in a breeze. Moreover, the staff goes above and beyond to meet your needs and requests.
positive:
Delicious drinks and food are served
The fragrance of the coffee proves to you that it is freshly prepared. The supply does not run out easily so you can have more than one serving. In addition, there are enough choices for breakfast and you can have them packed, which is convenient for those who have early flights or business appointments.
Negative Reviews
negative:
Showers and water supply are unstable
Some of the showers are not so clean. During the morning, the supply of hot water might run out. However, the staff is efficient in fixing things. Moreover, the hot water comes back in a few minutes.
negative:
Supply of toiletries are not replenished
Upon arrival, you are provided with toiletries that seem to last for two days only. Upon asking for additional supplies, nothing was delivered to the guests' room. If you are staying for more than two days, you are advised to buy toiletries at the stores near the hotel.
negative:
Some televisions don't have good reception
Some of the televisions do not have good reception. However, this is not a big deal if you stay out of your room most of the time. Moreover, the technicians are quick in repairing things.