Positive Reviews
positive:
High level of cleanliness is maintained
You just can't complain about the hotel when it comes to its cleanliness. The floors are vacuumed well, the furnishings have no dust on them, and the bathrooms smell fine. Even those who have allergies had no problems while staying at the hotel. Moreover, the common areas are spotlessly clean. You can see the staff cleaning them each day.
positive:
Exceptional staff offers efficient service
Staff's service is one of the best you'll ever encounter. The employees never fail to greet or smile at you each time you see them. They will even go out to the local stores to provide what you need.
positive:
Strategic and tranquil location
Hampton Inn Fayetteville - Cross Creek Mall may have a strategic location, but it is quiet at night. The walls are thick enough so there's negligible internal noise. Moreover, the security team is effective in keeping the immediate area peaceful.
Negative Reviews
negative:
Fitness center has room for improvement
The exercise area is not that big but it is extremely clean. The equipment do not look modern, but are well kept. You can still have effective workouts. Furthermore, the area is not crowded most of the time so you can exercise as long as you want.
negative:
Issues with the in-room ventilation
Sometimes, the air conditioners turned off automatically in the middle of the night, leaving guests sweating in the morning. There were also times when the fans in the bathrooms won't turn on. If the technician cannot sort things out quickly, request for a room transfer when you experience this issue.
negative:
Insects are present in the rooms
Guests have encountered some bed bugs, so inspect your bed closely upon arrival. However, the staff immediately comes to the rescue. They will remove the bugs and spray insect repellants upon notification.