Positive Reviews
positive:
Excellent location in Canal Park..
Guests love the hotel's Canal Park location, often commenting that the neighborhood's top bars, restaurants, and shops are within a few minutes' walk. Many guests enjoy a walk or bike ride along the lake, and several of the city's tourist attractions, including the Aerial Lift Bridge, Great Lakes Aquarium, and the William Irwin Oreboat are just a few blocks away.
positive:
Clean, comfortable rooms with a view..
Guests often describe the rooms as sparkling clean, with comfortable furnishings and modern bathrooms. Many guests report an excellent night's rest in a cozy bed, and though the lakeside rooms are widely considered the additional expense, everyone can gaze at the world's largest freshwater lake from the breakfast area, from comfortable seats indoors or out.
positive:
Professional, friendly staff..
The front desk staff have received many positive reviews for their welcoming manner and efficient service. Guests often mention the parking lot attendants with appreciation as well, as free parking is a valuable amenity in the area.
Negative Reviews
negative:
A noisy night for some..
Light sleepers may wish to request a top floor room to avoid being woken by the upstairs neighbors' footfalls. Some guests also find the walls too thin, noting they can overhear their neighbors speaking at regular volume.
negative:
Breakfast not to every guest's taste..
While many guests find something to like in the complimentary breakfast buffet, others describe the fare as "just average" or else are disappointed in the overall quality, variety, or presentation.
negative:
A chilly reception for some..
Though the front desk staff receives many positive reviews, a few guests have described them as professional but not overly warm or welcoming. Some Diamond level members have been particularly disappointed in a lack of recognition for their status in the Hilton Honors program.