Hotel Haina Casa del Agua (Cancun, Mexico)

Guests state that the staff at this hostel are very friendly and kind. They state that the staff is welcoming and friendly and that they are always willing to help guests with any issues during their stay. They are always available to help or provide suggestions on what to do in the local area.

Guests mention that this property is very clean and that the housekeeping is done on a regular basis. They state that the hallways, rooms, and dormitories are clean for hostel standards and well taken care of. You can tell that the staff takes good are of the property.

Guests state that the location of this property is really convenient. There are food vendors outside the hostel's entrance and many entertainment venues and bars nearby. Everything is within walking distance. Guests were happy that this hostel is close to everything you need, but a bit further from the main party strip so you could get a good night's sleep.

Guests mention that there aren't enough bathrooms at this hotel. They state that it was difficult to share the few bathrooms with so many other guests.

Guests report that the air-conditioning units kept breaking down while they were there and they found it unbearable to stay in their rooms or dormitories for too long. Guests found this frustrating after coming in from the hot sun.

Guests mention that the breakfast that is offered isn't really continental. It is basically bread, butter and jam, croissants and coffee. Guests found this disappointing as they thought they would have more options while staying at this hostel.