Positive Reviews
positive:
Great location-vibrant and historic neighborhood
Grand Hyatt San Antonio is located just minutes from the city's major attractions, and just steps away from the vibrant nightlife. Guests will surely be enjoying their stay as almost everything the city can offer is within walking distance. Moreover, public transportation is easily accessible from the hotel, making going around almost hassle-free.
positive:
Professional staffs offer VIP treatment
The staffs are definitely dedicated in providing high-quality service. They are welcoming and accommodating. Moreover, they are also willing to go the extra mile in order to deliver service beyond expectations.
positive:
Well-equipped gym facilities allow you to stay fit
The fitness center on-site is spacious and well equipped. This allows you to stay fit even when away from home, and to continue the routine you have committed to. In addition, with an almost complete equipment, you will surely enjoy working out.
Negative Reviews
negative:
Housekeeping may have some lapses
Your room will surely be kept clean throughout your stay. However, there were cases when the housekeeping staff failed to immediately replace dirty towels, or missed a spot or two. These, though, are not intentional mistakes and are rectified immediately upon notice.
negative:
Issues with the television may arise
Each room has a 32-inch flat-screen TV with cable channels. However, some TVs may not work or may have issues with the display. While this could be inconvenient, this shouldn't be a problem as there are many other activities available in and out of the hotel.
negative:
Rates are be a bit too high
As expected of a Grand Hyatt hotel, prices may be a bit high for some guests. However, for the luxury and the first-class service you get to enjoy, such prices are already worth it. Also considering the location and the facilities, you wouldn't regret your stay at this hotel.