Hotel Four Points by Sheraton Phoenix South Mountain (Phoenix, USA)

Many guests have described the rooms as very clean and spacious, with comfortable beds. The balconies are much appreciated, too, both for the fine sunset views and fresh air. The outdoor pool and hot tub are well maintained and inviting, and the fitness centre is reasonably well equipped.

Drivers like that the hotel is easy to access from I-10 and offers plenty of parking, while air travellers appreciate the complimentary, 24-hour shuttle service to SkyHarbor, just 10 minutes away. Guests are also happy to report that the courteous, knowledgeable drivers will take them anywhere within the shuttle's five-mile radius, which includes a wide variety of restaurants, the Arizona Mills mall, and South Mountain Park.

The front desk staff have earned many positive reviews for their friendly, accommodating service. Travellers also enjoy the food at the on-site restaurant, though some wish the breakfast buffet was included in every room rate.

Recent travellers have reported a "musty" smell in the hallways and cigarette odour in non-smoking rooms.

Though the staff earn a high rating overall, guests have occasionally been disappointed by poor service at the front desk or a late shuttle. Others have found the staff friendly and apologetic, but unable to resolve their reported problem.

Though many guests have described their rooms as very clean upon arrival, some have been disappointed by inconsistent (or nonexistent) housekeeping services throughout their stay, or troubled by maintenance issues with the plumbing or door locks.