Hotel Fairfield Inn & Suites by Marriott Matthews Charlotte (Charlotte, USA)

Guests reported that the hotel's employees were generally very friendly and had pleasant attitudes. Because of these traits, guests typically had overall good opinions about the level of service offered here and thought it was as good, if not better than at comparable properties.

Many guests agreed that the hotel's lobby was one of its highlights. They said the space was very welcoming, well laid out and stylish, which helped give guests strong impressions of the property as soon as they walked through the doors.

Reviews often reflected the opinion that this hotel is well situated in the area. Guests said they only had to drive for a few minutes before reaching restaurants and places to shop, and the centralized location was especially helpful if they were already weary from traveling and didn't want to spend more time than necessary getting to their destinations.

From time to time, guests said it took longer than normal for the water in the bathroom to reach a sufficiently hot temperature. Although this was something guests felt was relevant to mention, it was just a minor hassle in most cases.

Several guests mentioned that the desk lamps in their rooms were not functioning. Some assumed the bulbs were burned out. Although this was a problem that probably could have been fixed quickly by the staff, guests usually didn't complain during their stays, and decided to just mention the issue in their property reviews.

Frequently, guests said they were disturbed by the sounds of people walking above them, even when those guests didn't seem to be doing anything out of the ordinary. Earplugs may help you get more peaceful slumbers.