Hotel Fairfield Inn & Suites by Marriott Chicago Naperville (Naperville, USA)

Many reviews reflected guests' opinion that service is consistently given at a high level. Guests mentioned how the staff tried hard to meet requests and were responsive when minor mishaps occurred. Some guests said they have stayed at this property more than once and always gotten great service.

Guests were pleased to find out that they could walk to several nationally known restaurants while staying here. The ability to reach those dining establishments on foot usually made things much more convenient than having to depend on their cars.

Guests frequently expressed that they thought the prices paid for their rooms were fair based on the amenities and location. Many said they would not hesitate to come back the next time they needed budget-friendly accommodations, and mentioned they'd recommend the establishment to friends.

Feedback mentioned that the part of the hotel where breakfast is served each morning is not large enough to accommodate the amount of guests that need to eat in it. Although hotel staff did a nice job of keeping the area clean and replenishing items as needed, some guests were not able to find places to sit.

Guests complained about several faults with their bathrooms. Firstly, some guests said there wasn't enough counter space, and others said the lighting was not well positioned to give adequate illumination during detail-oriented tasks like applying makeup. Guests said it was also not possible to open the shower door all the way when the bathroom door was shut.

Some guests were upset that this hotel does not have a hot tub. However, most found this to be just a minor disappointment.