Hotel Excelsior (Paris, France)

This hotel can be found just steps from the République station-stop of the Paris metro system and indeed, guests found that this hotel was well-situated to explore both the city centre as well as its outskirts. Despite the buzzy location, many were delighted to find that the chic rooms here were quiet, giving guests their own little haven at the end of a busy day of sightseeing.

This may be a small property, but the reception team at this hotel packed a big punch in terms of customer service. Helpful and ever-welcoming, guests reported receiving considerable assistance with local directions and transport options.

Given this property's central location, excellent nearby transport links and great staff, a number of guests felt that it represented fantastic value for money in Paris.

There were a lot of comments here regarding the linen and bedding at this property. The complaints weren't so much do to with the lack of quality of sheets, but rather, related to the fact that linens and towels appeared to be threadbare. Guests reported holes in sheets and very thin duvet covers.

Mould in rooms - the bathrooms in particular - was a consistent issue here. Some also noted stained, browned shower curtains. Also, the cleaning standards seemed to be very inconsistent, with some guests absolutely raving over their tidy units while others staying during the same period noting dirty rooms.

As in any other big city, space is at a premium. Paris is of course no exception, but some - especially those with lots of luggage - found that the rooms here were exceptionally tight.