Positive Reviews
positive:
Complimentary breakfast.
Enjoy the extra perks and amenities including the cooked-to-order breakfast, which is complimentary for guests. The breakfast offerings are quite substantial and give you plenty of options including omelets, pancakes or even lighter fare such as oatmeal, fruit and baked goods. Complimentary breakfast definitely helps save money when you're on a work or personal budget.
positive:
Historic downtown.
The hotel is only a short drive to the historic downtown area, which features many shops, attractions and restaurants. Historic St. Charles is quaint and beautiful, complete with cobblestone roads and old world charm. If you like to stay somewhere near points of interest, this hotel is ideal.
positive:
Clean, spacious rooms.
The rooms are spacious and clean. Each unit has a living space and bedroom, which allows for a more comfortable and relaxing stay. If you are visiting alone, the layout is ideal when you need to work and want separate living spaces. When traveling with a group, the separate spaces allow for privacy.
Negative Reviews
negative:
Slow service.
The service in the restaurant could be slow, especially if there are numerous guests staying at the hotel at one time for a convention. Staff is often limited at the restaurant, which means it could be a few minutes before you are seated or served. If you need to be somewhere in a hurry, you might want to avoid the restaurant - there are plenty of options nearby.
negative:
Intermittent Wi-Fi.
The Wi-Fi is often slow - frustrating when you have to pay for the service. If you have other options with hotspots or signals, you might be better off avoiding the hotel Wi-Fi.
negative:
Confusing check-in.
The check-in process could prove to be confusing for some guests - head to the nearest desk and ask to speak to hotel staff about checking in so you aren't left trying to figure it out.