Positive Reviews
positive:
"Like new" rooms..
The hotel was built in 2012, and many guests note the property still feels "brand new". Guests generally describe the rooms as comfortable, modern, and spacious, with tasteful, neutral decor. Families, couples, and groups particularly appreciate the two-room layout, which allows early birds and night owls to maintain their schedules without disturbing each other. Some rooms even offer views of the famous Disney fireworks.
positive:
Convenient location
Guests appreciate the hotel's exceptionally convenient location, noting that it is minutes from Disney, Universal, SeaWorld, I-360, Celebration, and downtown Kissimmee. Guests also often note that the hotel provides great "value for money" given the short commute to these attractions as well as the friendly, professional customer service and included "extras" such as breakfast and parking.
positive:
Come hungry..
Most guests thoroughly enjoy the complimentary breakfast buffet, noting that its impressive variety of hot and cold options includes made-to-order omelets, fresh fruit, yogurt, oatmeal, bacon, and potatoes. Many guests also look forward to the complimentary drinks and snacks daily Manager's Reception. The bartenders and wait staff have received many positive reviews for their cheerful and attentive service.
Negative Reviews
negative:
Technical difficulties
A few guests found the hotel Wi-Fi slow or otherwise unreliable, and were offered technical support. Others note that Wi-Fi is not included in the posted rates.
negative:
Patience is a virtue..
A few guests have reported slow elevators or else long queues at reception or breakfast. Others found their patience tried by over-excited kids, as the hotel is popular with young families for its proximity to Walt Disney World.
negative:
Nobody's perfect..
Though the majority of guests report excellent customer service, a few guests have caught reception or wait staff "on a bad day".