Hotel Elms Christchurch, Ascend Hotel Collection (Christchurch, New Zealand)

Guests appreciate the convenient location of this hotel, on Papanui Road with plenty of cafes, takeaways, and shops nearby. Located halfway between the city and airport, this is a great spot to use as a base to explore the city as well as catching an early flight out. There is plenty of shopping available at nearby Northlands Mall, and it's about a 15-minute drive to city centre.

When staying at this hotel, you can expect superior service from the staff. They are friendly, yet professional, and will do whatever they can to accommodate you during your stay.

You'll appreciate the quality and size of the rooms. Guests rave about the comfort of the beds, and the blackout curtains help provide a great night's rest. Rooms are clean and tidy, with modern touches like an iPhone docking station/speaker.

Rooms have poor soundproofing and you're likely to hear the guests near you. You're also likely to hear hallway noise as guests come and go, as well as plumbing sounds from nearby rooms.

Guests say that while some rooms have been updated, many others still have furnishings and decor that are tired and outdated. The toilets, corridors, and lifts are all in need of an update as well.

Guests experience issues with the Wi-Fi signal. While it's free to access, the signal doesn't come into your room very well and you may have to move to different public locations throughout the hotel for easier access. Guests are also disappointed with the service to the TVs, as many of the channels don't come in well enough to watch.