Hotel Econo Lodge West Springfield (West Springfield, USA)

Guests speak well of the hospitable and friendly assistance of the staff. They were very efficient and quick in processing check-in and checkout. Moreover, they recommend better accommodation options and were more than willing to help with the needs and requests of the guests.

Since the hotel is practically located near West Springfield’s shopping malls, restaurants, and highways, guests are contented with their choice of staying on-site. It is easily reachable and offers easy access to various major establishments such as the Volleyball and Basketball Hall of Fame.

Many guests expressed their satisfaction with the quality of the beds. They were clean, soft, and warm so guests were able to sleep comfortably. The king size beds were of great quality and pretty decent compared to the price of the rooms.

The rooms are damaged and need some serious refurbishment according to most guests. There were molds on the walls and inside the bathrooms, which needed proper cleaning. The in-room design, equipment, and furnishing were also outdated so they needed to be replaced.

Guests had issues with unsafe parking area provided for them. There were suspicious looking people hanging out within the area so most guests were quite uncomfortable leaving their cars and important valuables inside their vehicles.

Most of the previous guests were dismayed with the different noises coming from both inside and outside of the hotel. The conversations can be clearly heard at the adjoining rooms as well as yelling, screaming, and loud arguments due to ineffective soundproofing. The use of earplugs is highly recommended!