Hotel Drury Inn & Suites Charlotte Northlake (Charlotte, USA)

Many guests commented how the treatment they received from staff members was excellent. Feedback mentioned how hotel employees always had pleasant attitudes and did anything possible to provide assistance efficiently. Because of these characteristics, guests often said they would be sure to recommend this property to others.

Often, guests were very pleased by how many things were included in the cost of staying here. For example, many complimentary foods are provided throughout the day and it also doesn't cost anything to use the Wi-Fi or enjoy the pool.

Guests loved being able to walk to the shopping mall next to the hotel, which also includes numerous restaurants. Even if you are traveling without a car, this hotel makes it possible to have fun without relying on a taxi.

Although guests were generally happy with their mattresses, they said the pillows were not quite as comfy. For example, some guests felt the pillows were too small and didn't provide enough support. If these attributes are cause for concern, consider bringing your own pillow from home.

Occasionally, guests said their rooms looked very plain and were a bit out of date. However, they were usually so impressed by other factors of their stays that the appearance of the accommodations didn't bother them very much or make them wish they had chosen another place to stay.

Guests sometimes said the towels in their rooms were a little rough and seemed cheaply made. Generally though, this was just something they noticed as minor detractors rather than huge issues.