Positive Reviews
positive:
Explore Houston easily and efficiently
One of the assets of this hotel is definitely the free shuttle service. This makes the budget travelers even happier. There are several trips each day, and the shuttle can take you to interesting places within an eight-kilometer radius.
positive:
Staffs are extremely helpful and professional
The highlight of hotels under this chain is clearly the staff. Any hotel bearing the same name offers exemplary customer service, and this property is among the best of them. For example, if the staff sees that you are tired, they will ask if you need a massage and contact the local establishments offering the service.
positive:
Hotel's happy hour is very refreshing
During Crowne Plaza Northwest Brookhollow's happy hour, you are given free and invigorating beverages. This is indeed a great chance for you to bond with your family and friends. Moreover, the taste of the drinks is highly satisfactory.
Negative Reviews
negative:
Towels offered are quite discouraging
You are supplied by towels upon arrival. However, there are times when they are a bit damp or have minor stains. They are not that thick too. Thus, you are advised to bring your own towel. If not, you just can buy at the stores near the hotel for more convenience.
negative:
Noise may enter the rooms
The traffic can get heavy sometimes so you can hear some noise at night. However, it is not that intense most of the time. In addition, you are encouraged to choose the rooms on the upper floors. If not, you can close the windows and wear earplugs before you sleep to minimize the noise.
negative:
Some drains are problematic
Guests mentioned that there were times when the drains do not work properly. They absorb water slowly. If this is not fixed quickly, you can request to be transferred to another room.