Positive Reviews
positive:
Handy location near shopping and dining
This budget hotel's location just off Interstate 40 in Greensboro, North Carolina appealed to reviewers as it put them within easy driving distance of downtown as well as universities, shopping malls, museums, golf courses and the airport. Furthermore, there were conveniences like bus stops and petrol stations plus several roadside eateries nearby. The ample free parking was another plus.
positive:
Free breakfast and friendly staff
According to many guests, the personnel were friendly and obliging with good local knowledge. Plenty of guests said they experienced good customer service. Animal owners liked the pet-friendly policy. The complimentary continental breakfast was a pleasant bonus for diners.
positive:
Simple rooms at affordable prices
Although the rooms reportedly weren't the height of luxury they were sufficiently clean, tidy and comfy for a shorter stay, according to many travellers. The free Wi-Fi access was a bonus for many guests. Those looking to keep costs down felt they got reasonable value for money thanks to the normally competitive room rates for the area.
Negative Reviews
negative:
Cleanliness and maintenance issues reported
There were reports that some rooms had seen better days and would have been enhanced by further modernization to address maintenance issues such as missing light bulbs, dated decor, aging TVs, cigarette burns, bathrooms requiring minor repairs and damaged electrical outlets. Cleanliness issues faced by critics included unsatisfactorily cleaned bathrooms plus stained towels and bedding. Several guests claimed pest control measures were insufficient.
negative:
Complaint handling could have been better
According to several critics, there were some employees who could have occasionally handled complaints in a better way.
negative:
Nuisance smells and noises
Some light sleepers unlucky enough to find themselves next door to noisy neighbours occasionally claimed that soundproofing measures were inadequate. Lingering smoky odours or musty smells also bothered guests in certain rooms.