Positive Reviews
positive:
Very good location
Many guests have loved the location of this hotel, as it sits just off Whyte Avenue, which is one of Edmonton's main entertainment areas. There are a number of bars and restaurants in this part of town, so guests will never run out of things to do. In addition, the hotel is close to the University of Alberta.
positive:
Friendly, courteous staff
Numerous hotel guests have enjoyed the property's staff. The hotel staff is said to be friendly and courteous to all guests, which has improved the overall quality of their stays. Guests have found the staff to be quite helpful, as well.
positive:
Clean and comfortable rooms
Multiple guests have reported that the rooms at this hotel are clean and comfortable. The cleaning staff works hard to keep each room in great shape at all times and this is something that guests have appreciated when staying there.
Negative Reviews
negative:
Noise in the rooms
Past guests have stated that there is a fair amount of noise that makes it way into the rooms. Much of this noise comes from other guests, since the hotel is so close to an area with a number of bars. In addition, there is some traffic noise at the hotel from the street below.
negative:
Problems with the Wi-Fi
There have been complaints about the speed and connectivity of the Wi-Fi at this hotel. Guests have said that they haven't been able to get connected to the Wi-Fi in their rooms and have found the speeds to be slow when they do get connected.
negative:
Saggy mattresses
Guests have complained that the mattresses in the rooms are quite saggy and, therefore, uncomfortable. Many guests feel as though the mattresses should be replaced in the near future to improve the overall quality of the hotel.