Positive Reviews
positive:
Great location
Most guests say that the hotel's location is great, noting that it is only 15 minutes away from downtown Atlanta. Others say that there are plenty of restaurants in the nearby area and suggest visiting Northlake Mall, which offers a premium shopping experience.
positive:
Attentive employees
Many guests say that the employees are friendly and accommodating, always ready to greet guests with a smile and offer a helping hand. Others note that all issues are handled quickly and efficiently, and that the customer service is good.
positive:
Good Internet connection
Most guests say that the free Internet access offered by the hotel is good and reliable in both the rooms and the common areas. Others note that the connection stays constant even during peak hours and add that a computer station in the business center is equipped with a printer and is readily available.
Negative Reviews
negative:
Room appliances need updating
Some guests feel that the appliances, such as the refrigerators and microwaves, are worn out and outdated, saying that make strange noises and are sometimes unserviceable. Others suggest reporting all issues to the front desk, since it is possible to be moved to a room where everything works properly.
negative:
Bathrooms need remodeling
Several guests noted that some of the rooms have small bathrooms and that the bathroom fixtures are not properly installed. They suggest asking for rooms that have been renovated recently, since they are more comfortable and have modern furniture.
negative:
No breakfast variety
Some guests feel that the breakfast offered at the hotel feels sub-par, citing that here is a lack of variety and no fresh fruit available. Others suggest getting to the breakfast area early as some of the food items are in a short supply.