Positive Reviews
positive:
Many establishments & tourist attractions nearby!
Guests who were planning to visit some of the attractions in Cleveland were not disappointed with this hotel. The Cleveland Clinic and the famous Kalahari Water Park are just within an hour drive away. The Progressive Field and the fabulous Rock & Roll Hall of Fame are also within close proximity from the hotel.
positive:
Room amenities provide superior comfort
Whether you are staying for business or simply needs a place to rest, Courtyard Cleveland Independence’s rooms will provide you with superior comfort! Guests appreciated that there are ergonomic chairs, work desks, and convenient lighting for them to use while working. Moreover, some rooms are equipped with sofas for your maximum comfort.
positive:
Friendly, personable staff
You will not have any complaints about the staff of the hotel, as they do an outstanding job. Many guests even reported that they enjoyed chatting with them, as each of the workers is friendly and accommodating. Not only will you feel that you are welcome, you will be treated as a friend.
Negative Reviews
negative:
Hair is all over the place
Make sure to inspect right away your sink and bathroom floor upon entering the room. Many guests experienced finding strands of hair in their bathrooms as soon as they enter. Call for a housekeeper and have the facility cleaned if the dirt is massive and all over the place.
negative:
Broken TV sets
Some rooms have malfunctioning TV equipment according to guests. If you experience the same issue, you should not hesitate to call for maintenance staff.
negative:
Non-working Air-Conditioning units
A number of the guests stated on their reviews that air conditioners here seem cheap, and makes loud, irritating sounds. Some even complained that the AC units do nothing to make their rooms a cooler.