Positive Reviews
positive:
Friendly, Helpful Service
Upon arrival to Courtyard by Marriott Scranton, guests are treated like part of the family and are provided with a warm and friendly welcome followed by a quick check-in. During a stay, guests' needs are tended too, issues are resolved quickly, ques
positive:
Quiet and Centrally-located
The location around the hotel is very quiet considering how central it is. Guests reported that restaurants, shops and attractions are within walking distance but those things are far enough away from the hotel to ensure guests can be away from the
positive:
Excellent, Well-maintained Facilities
Guests reported that the on-site facilities are well-maintained and cleaned frequently. The swimming pool and hot tub and always clean with just enough chlorine and the hours that they are open are very convenient.
Negative Reviews
negative:
Unkempt Rooms in Need of Care
The guest rooms at Courtyard by Marriott Scranton are not very clean and could use some upgrades. Guests reported that there is a lot of dust and mold around the rooms, the carpet smells, the sheets don't fit properly on the beds, the drains clog easily,
negative:
There are Issues with Bookings
Guests reported issues with their bookings even though they booked well in advance. Some guests reported being told upon arrival that their reservation was changed or cancelled altogether while others reported receiving a call or email telling them of the
negative:
Lacking Breakfast with Little to Choose From
The breakfast served each morning isn't much. The servings are very small and there isn't much to choose from and what is available is not very well-prepared.