Positive Reviews
positive:
Clean and comfortable guestrooms.
The majority of guests staying at Four Points by Sheraton Scranton find their accommodations to be clean and comfortable. Guests are particularly fond of the hotel's beds, which are said to offer a great night sleep.
positive:
Convenient location close to I-81.
The hotel is located just off I-81 and within a ten-minute drive of both I-84 and I-476. As such, it proves to be a convenient choice for those visiting Scranton and Wilkes Barre, as well as those passing through the region as part of a longer journey.
positive:
Restaurant food is well-received.
Guests opting to dine in the hotel restaurant, Electric Grill, are generally impressed with the food on offer. The restaurant serves American cuisine and offers breakfast, lunch and dinner menus. The only downside reported is that the menu tends to be on the pricey side.
Negative Reviews
negative:
Some minor cosmetic upgrades needed.
While Four Points by Sheraton Scranton is generally considered to be a clean and comfortable hotel, some guests point out that a few minor cosmetic upgrades would benefit the property. Suggested improvements include repainting peeling ceilings and replacing old, dirty air vents.
negative:
No quick breakfast options available.
A number of past guests have been disappointed to learn that the hotel does not offer any quick breakfast options. Guests can order a cooked breakfast off the restaurant menu but there are no continental or on-the-go options to be had.
negative:
Staff is not always the friendliest.
While many guests find the hotel staff to be friendly and accommodating,
some guests are less enamored with employees. Reports suggest that the staff
can, on occasion, be unfriendly or, at least, disengaged.