Positive Reviews
positive:
Unbeatable location
This Holiday Inn boasts an excellent location near some very popular places of interest. Sea World San Diego, Legoland, the San Diego Zoo as well as the new Safari Park are all extremely popular attractions conveniently located close to this hotel.
positive:
Complimentary shuttle service
Guests have been very pleased with the shuttle service offered by this hotel. Guests are afforded the opportunity to travel for free within a five mile radius to the nearby attractions and other places of interest by means of the hotel funded shuttle.
positive:
Great options for on-site dining
Guests have the choice of on-site or even in-room dining. This hotel offers a host of options insofar as dining is concerned. Guests have the choice of ordering room service or indulging in either one of the two onsite restaurants offering fine American and Chinese cuisine respectively.
Negative Reviews
negative:
Temperamental Wi-Fi services
Guests have been disappointed with the free Wi-Fi offered by this hotel. For guests traveling for business purposes and doing work via the internet, the Wi-Fi made progress next to impossible. The internet was said to lag and disconnect often and, although it did not detract from a good stay, it did cause frustration for guests who needed the internet.
negative:
Guest beds need more attention
Several reviews have indicated that the beds at this hotel are nothing to brag about. Discomfort was experienced by some guests as well as a few even reporting bed bugs. Hotel management would benefit by taking measures to clean and debug beds or, in the case of worn out and uncomfortable beds, replace them.
negative:
In-room amenities also need some TLC
In their reviews, guests have urged this hotel to update and clean the in-room amenities. Features such as the air-conditioning had mold on it, some refrigerators did not work and the some of the bathroom features were faulty and leaked water onto the bathroom floor.