Positive Reviews
positive:
Staffs are helpful and friendly
One of the best things about this hotel is definitely the staff. The employees will help you with almost everything. They can assist in making your itineraries, purchasing tickets with discounts, and even getting transportation. Moreover, you just can't see the smiles wear off their faces.
positive:
Top-notch cleanliness is guaranteed
Upon arrival, you will be amazed at how clean the rooms are. Each spot was properly cleaned, the furnishings are in place, and there is not even one piece of trash left. You just can't find fault when it comes to the cleanliness of the facilities.
positive:
Indoor pool ensures an invigorating swim
Courtyard Pensacola Downtown's indoor pool makes your stay more pleasant. There are some cozy seats at the area. It is not always crowded so you can have privacy. In addition, there is a whirlpool tub next to it, which is great for those who want to relax more.
Negative Reviews
negative:
Issues with the bathrooms
The shower stalls are not that big. There are also times when the water supply is not stable and the bathrooms smell musty. However, the bathrooms are spotlessly clean and have everything you need. If you encounter the problems mentioned, call the staff so they can send a technician and put up air fresheners.
negative:
Breakfast is not free
The food is satisfactory but it will be best if the rate is included in the booking price. Moreover, the taste is not that fancy. If you want to have better meals, you can eat at numerous restaurants near the hotel.
negative:
Surroundings are quite noisy
The hotel is near the railway so you should expect some noise. The trains come and go even at night so you are advised to choose the rooms on the upper floors, and facing the pool.