Holiday Inn Express Pensacola Downtown, an IHG Hotel (Pensacola, USA)

Guests generally describe the rooms to be spotlessly clean and spacious, with comfortable furnishings and nicely equipped kitchens. Tired travelers generally appreciate the convenience of the Circle-K market just next door, as well as the plush beds with crisp sheets. Families and groups love the suite layout for the added space and privacy. Some rooms offer a view of the water.

The front desk and housekeeping staff frequently receive rave reviews for their friendly yet professional customer service, with guests often noting they seem pleased to answer questions, provide directions, and accommodate special requests.

Guests rave about the complimentary breakfast buffet, noting that there are plenty of hot and cold options and that the cheerful wait staff work diligently to keep supply in step with demand. The hotel also offers a generous and varied evening reception three nights a week. Guests often note the food is so plentiful they have no need to go out for dinner afterward, though there are several restaurants within walking distance, including the very popular McGuire's.

A few guests found the furnishings a little worn, and the carpets in need of a deep clean or possibly replacement.

Though most guests report that their rooms are well cleaned, a few guests were inconvenienced by an inconsistent housekeeping schedule, with the staff arriving either too late in the day or early in the morning, or by oversights such as kitchen trash not being removed every day.

Leisure travelers often wish the breakfast hours could be extended to a later time, especially on weekends. Those who arrive toward the end sometimes find a more limited selection.