Hotel Courtyard Austin Downtown/Convention Center (Austin, USA)

The hotel’s location is ideal for both tourist and business purposes. Many guests enjoyed being in the downtown area close to the government and business center. There were also plenty of bars, restaurants and stores to look into.

The rooms were found to be clean and comfortable by most guests. They enjoyed the comfortable beds and furnishings, as well as the modern showers and bathrooms. Their expectations of the rooms were met nicely.

The staff members were found to be friendly people to most guests who stayed here. They promptly concluded with guests requests. Their responses were quickly responded to by the staff which was a nice interaction. They were friendly and informative about the area.

There were guests who felt the hotel was too pricy for the amenities they received or lack thereof. They felt that at least the breakfast should be included in the rate. The air conditioning did not work well and made noise, and the mini fridge was absent. Parking is not free.

Guests were a bit annoyed that the parking was not included in the rate. This was a bit of a shock because most hotels include this in the rate and to top it off, the price was not cheap.

The swimming pool was found to be dirty and unpleasant by guests who wanted to enjoy it. They also did not like the small size and the indoor location.