Positive Reviews
positive:
Good quality rooms
The quality of the rooms at this Bend hotel has impressed previous guests. The accommodation is described as clean, comfortable, and quiet. Guests have appreciated the selection of included amenities, finding these well maintained.
positive:
Friendly and helpful staff
Guests have appreciated the standard of service offered at this hotel, finding the staff welcoming and friendly. Guests who have encountered any issues or had any questions about the hotel or the local area have found the staff consistently helpful.
positive:
Hotel offers value for money
The room rates have been found to be reasonable by previous guests, with many also appreciative of the various free perks on offer. If you’re on a tight budget, freebies such as breakfast and parking can offer savings throughout your stay.
Negative Reviews
negative:
Wi-Fi could be better
Guests have encountered a few issues with the Wi-Fi here, with some mentioning that they were only able to access the Internet in the lobby. Others could get online in their room but found the connection slow and unreliable.
negative:
Breakfast could be improved
The quality of the breakfast here has attracted mixed feedback from guests. Some have enjoyed the offering but others were less impressed by both the choice and quality of items on offer. Also, the breakfast times have not suited all guests, particularly at the weekend when service starts a little later.
negative:
Occasional issues at the front desk
Although guests have tended to find the staff here friendly and helpful, there do appear to be occasional issues regarding rooms not being ready at the specified check-in time. Also, guests have occasionally felt that the staff rushed through giving pertinent information.