Positive Reviews
positive:
Close to Airport and Free Shuttle Service
Comfort Suites O'Hare Airport is located at a distance of two miles from O'Hare International Airport, and offers a free airport shuttle service to the guests. Many restaurants, bars, shopping areas and theaters are located nearby.
positive:
Friendly & Approachable Staff
With cordial and helpful staff, the hotel puts
hospitality above all else. Whether helping with the room issues or searching
for local attractions, the staff always service you first. Everyone from the
front desk to the shuttle driver is very friendly and helpful and makes you
feel comfortable.
positive:
Comfortable Hotel with Decent Facilities
The guests found the hotel to be very clean and comfortable with good value for money. Spacious and quiet rooms, good interiors, facilities like airport shuttle, restaurant, 24-hour fitness and business center etc., delicious breakfast and room conveniences like refrigerator and microwave makes Comfort Suites O'Hare Airport a good choice to stay for guests.
Negative Reviews
negative:
Bugs Issue in Hotel
There have been complaints about the bedbugs being there in the room and in the hotel. Guests were unhappy about waking up with bugbites in the morning.
negative:
Complaints don’t affect the overall experience
Minor cleanliness issues with the room and bathroom, issues with Wi-Fi and noisy heating units are among the short list of grievances reported by guests. Regardless, most guests found their stays quite memorable.
negative:
No Swimming Pool
Guests were disappointed with the fact the there is no swimming pool at the hotel. An addition of pool would be a welcome change.