Positive Reviews
positive:
Bright, spacious suites.
Comfort Suites at Katy mills lives up to its name, presenting suites that are bright and spacious. Suites are outfitted in modern, contemporary finishes and warm yet neutral décor. Hotel cleaning staff do a great job of keeping suites clean and fresh.
positive:
Modern, clean hotel.
The overall look and feel of the hotel is modern and open spaces including the spacious lobby and breakfast areas are clean and well-maintained. The furnishings, décor and wood and stone wall paneling’s, give the hotel a sophisticated appeal. This hotel will also appeal to guests who prefer a 100% smoke-free space.
positive:
Great breakfast service.
Comfort Suites at Katy Mills offers all hotel guests a complimentary breakfast. The breakfast consists of both hot and cold choices and is presented in a clean and orderly breakfast room. Friendly hotel staff also ensure that items are replenished and all receptacles and display units are clean and in good working order.
Negative Reviews
negative:
Room Wi-Fi can be erratic.
The free Wi-Fi service that is offered throughout the hotel generally works well with the exception of the service in most suites. Here the service tends to be somewhat erratic, often disappearing completely. Business travelers should consider making use of the hotel’s business center which offers stable, connected internet.
negative:
Thin walls and ceilings.
Some guests have found that room walls and ceilings tend to be a bit on the thin side which makes it easy to hear other guests walking in rooms above as well as in hallways on the same floor. Other problems are doors that close hard, appearing to be slammed even if that is not the case.
negative:
Some problems with air conditioners.
Room air conditioners can sometimes fall short of delivering consistent service in either hot or cold air delivery.