Positive Reviews
positive:
A family friendly place....
Though the hotel is very popular with business travellers staying weeks at a time, families on vacation also rave about the suites' many practical amenities, particularly the well equipped kitchens and the extra bath in the two-bedroom units. The pool is also a hit with the kids, and parents appreciate the complimentary laundry on site, which allows them to pack as lightly as possible.
positive:
Great for business...
Business travellers appreciate the short commute to the offices in the Energy Corridor, and many are pleased to take the shuttle service. There are also plenty of restaurants and bars within a 10 minute walk, and the drive into downtown Houston is a fairly speedy and direct 30 minutes.
positive:
High marks for hospitality...
With a few exceptions, guests are generally pleased with the overall level of customer service at the hotel, often describing the team as friendly and helpful. Some extended stay guests are happy to find the hotel staff greets them by name after a few days.
Negative Reviews
negative:
Light sleepers, take note...
Mechanical noise can be an issue in rooms directly above the hotel's large air-conditioning unit. Guests have also reported creaky floors and thin walls.
negative:
Feeding a crowd...
If not to every guest's taste, the breakfast buffet is popular, and some wish for greater seating in the dining area.
negative:
Housekeeping matters...
Though many guests arrive to find their rooms very clean, some wish a greater scope of housekeeping services (changing sheets, washing bathrooms, etc) were offered on a daily basis.