Hotel Club Chalet (Gatlinburg, USA)

Many satisfied guests had good things to say about the hotel's standards of cleanliness. Travellers were relieved to check in to rooms that had clearly been thoroughly vacuumed and dusted by the maintenance staff. Those with young children were especially appreciative on this point.

Positive reviews almost unanimously declared that this property is located in an ideal position, with easy access to a wide array of the area's top attractions. Those looking to eat dinner in town were able to get to restaurants without driving, while hikers had plenty of trails within easy reach.

Guests across multiple review states wrote that the staff at this property are very responsive and professional. Those who experienced problems with their rooms, or had questions about the area, were happy about both quick response times and effective service.

Many reviewers complained about their air conditioner units not working. Based on the frequency of mentions, it seems that this issue might be a recurring one for this property. Some guests had their units fixed quickly, but others were not as lucky, causing discomfort on hot days.