Positive Reviews
positive:
Friendly customer service.
With 24 hour service at the front desk, whatever time you arrive or leave, you can count on efficient check-in or check-out service. Guests say that the staff, especially at reception, is friendly and hardworking, helping to give you an enjoyable and relaxing stay.
positive:
Convenient location off I-95.
Whether you're visiting the Fredericksburg area for business or leisure, Central Plaza is in a very convenient location. It's less than three miles from downtown, and is even closer to the Expo Center. Plus, the shopping plaza next to the hotel means there are plenty of shops and restaurants at your disposal.
positive:
It's surprisingly quiet.
Despite the fact that it's just off a major intersection and in the midst of a lively shopping area, once you're ensconced in your room, you shouldn't hear much at all. Rooms seem to be well-insulated, and it's the kind of place where fellow guests are just looking for a good night's sleep, so you shouldn't be disturbed.
Negative Reviews
negative:
It's not as clean as it could be.
Some guests have reported that their rooms haven't been as clean as they'd like, and it seems that the housekeeping staff sometimes does a bit of a cursory job, without giving carpets a good enough vacuuming, or bathrooms a thorough enough scrubbing.
negative:
Room deposit on arrival.
Many guests are unhappy with the fact that upon arrival, a damage deposit has to be handed over, even if they've paid for the room in full. It's not so much the money, since there are few issues with having the deposit returned, it just doesn't create the best welcome.
negative:
The breakfast is so-so.
While some guests are happy with the simple, continental fare offered for breakfast, others are less satisfied. If you like a full hot breakfast, then this one may not sate your appetite, and the breakfast area is pretty cramped, but if you just want to grab a snack and go, then it does the job.