Positive Reviews
positive:
Larger cabins quite cozy
Guests enjoyed the multi-bedroom cabins, which they found to be spacious, cozy and well-appointed with a loft, flat-screen TVs in every room and even a Jacuzzi, and they loved that these offered a private stay with all the luxuries of hotel living.
positive:
Convenient location
With the ferry dock right across the street and the hotel's proximity to shopping, dining and attractions, guests found it to be quite conveniently located.
positive:
Lots of discounts
A stay at the property includes many discounts for things like shopping, dining and popular attractions.
Negative Reviews
negative:
Front-desk and manager unprofessional
Guests noted that their experience with the front-desk staff was less than pleasant, as there was only one person working, which led to long check-in and check-out processes, phone calls not being answered and a somewhat unhelpful attitude. The manager was reported by several guests to have been dismissive and rude and simply hung up on them when questioned about issues like erroneous charges or missing reservations.
negative:
Reservation process not always reliable
You have to book your rooms through the Chamber of Commerce and cannot put a deposit down. Several guests pointed out that they were called shortly before their stay that their reservation would be transferred to another hotel. Some of those guests able to check into the hotel stated that they did not receive the desired room type, which can be a problem if you are arriving with more than two guests and end up having to stay in a small chalet.
negative:
Some cleanliness issues
A few guests reported stained sheets, hair in the bed and shower, dirt and dead bugs in their rooms.