Hotel Brussels Airport (Brussels, Belgium)

The Mercure Brussels Airport is popular with air travellers for its efficient shuttle service, with business travellers for its location near the NATO district, and with coach parties as well, for its reasonable commute into the city centre (15-20 minutes). Sightseers travelling without a car or coach can catch an express bus into town; the stop is about five minutes down the street.

The rooms are often described as "just a little bit better" than what you might expect for a three-star near the airport, with comfortable beds, hot showers, and impeccable housekeeping. Some rooms offer lovely garden views.

The front desk staff frequently receive rave reviews for their personable and professional customer service, with guests often describing the entire team as friendly, helpful, and attentive. The bartenders are often singled out for their warm, welcoming manner, and compliments go to the chef on both the breakfast buffet and dinner menu.

Smoking is permitted on one of the hotel's eight floors, and non-smokers inadvertently assigned these rooms are quick to request a change.

Though the breakfast is widely considered tasty and in keeping with the rates, travellers note that the staff sometimes struggles to keep the buffet filled, particularly when the room is packed with a tour group on a schedule.

Fitness fanatics find the gym a bit too small and basic, while others are unimpressed by the "tiny" televisions in the rooms. A few guests have also been disappointed in long waits at the bar or indifferent customer service at the front desk