Positive Reviews
positive:
Great little touches.
Guests staying at Brockencote Hall will find that their rooms are filled with the little touches that make one's stay just that much better. From fresh fruit and nuts replenished daily, to a large and spacious bathroom, guests wont want to leave!
positive:
Warm and friendly.
Upon arrival, guests are treated to a warm welcome, and big friendly smiles. Guests are then assisted with their luggage to their rooms, and then, depending on the time of the day, showed down to the restaurant for the meal. Then turndown service is provided at the end of each day.
positive:
Superb meals.
From breakfast to dinner, guests will find themselves feasting their eyes, and their stomachs on the delightful meals provided on the menu at Brockencote Hall's onsite restaurant. Full breakfasts, and fine dining dinners, and service with a smile, guests will find themselves completely fulfilled in the eating department.
Negative Reviews
negative:
Great food, service could be better.
Many guests have noted that while they have thoroughly
enjoyed their meals at Brockencote Hall restaurant, the service could be
better. The staff complete their tasks, and are always ready with a smile, but
their speed, and efficiency could be upped a notch. Some would call this
discrete service, which does seem to fit in with the hotel's genre.
negative:
Room in roof is hot
The room located in the roof is not for everyone. It is a lot more cosy than the other rooms, and tends to get very warm very quickly. Guests not bothered by these factors shouldn't worry, but those who like their climate controlled are recommended to request another room.
negative:
Slow Wi-Fi.
The Wi-Fi service provided, while a treat, is a little on the slow side. Guests wishing to stream anything, or make any important downloads should be prepared to wait, and may find themselves a little frustrated.