About Best Western Plus Kelly Inn & Suites
Best Western Plus Kelly Inn & Suites is a lodge-style hotel in Billings, located off I-90 and 2.5mi from the Moss Mansion. The pet-friendly property features indoor pool, fitness center and hot tub.
All the rooms feature rustic lodge décor with flat-screen TVs, free Wi-Fi, coffee maker, microwave, mini-refrigerator and hairdryer. Suits feature added Jacuzzi and fireplace among other facilities.
The smoke-free property provides free airport/local shuttle, buffet breakfast and parking. Other facilities include waterpark funland for kids, Wi-Fi in public areas, business center and a 24-hour front desk.
Many fast food joints as well as fine-dining restaurants offering various cuisines from Italian to Chinese are located within walking distance from the hotel.
Yellowstone Art Museum (5.3 mi), Billings Logan International Airport (7.3 mi) and Rimrock Opera is 2.9 mi from Best Western Plus Kelly Inn & Suites. Other nearby attractions are Rimrock Mall (2.9 mi), Skypoint (2.9 mi) and Billings Symphony (3.3 mi).
Positive Reviews
positive:
Excellent Place with Amazing Facilities
Guests loved their stay at Best Western Plus Kelly Inn & Suites and liked many things about the hotel like great lobby decor with a relaxing country lodge feeling, large, clean rooms and comfortable beds, pet-friendly services and quality guest service. Family guests loved the large sized water park for the kids in pool area and hot tub was pretty amazing as well.
positive:
Fabulous Customer Service
The staff is very helpful and friendly at Best Western Plus Kelly Inn & Suites. By taking care of small little guests needs to even providing directions to nearby locations, staff proves that they put hospitality above everything else. From extending warm welcome to sorting minor issues like room change and even first-aid help; the staff proves its efficiency.
positive:
Excellent Breakfast
Guests loved the breakfast buffet at the hotel which had a huge selection of breakfast items and everything tastes awesome. It was plentiful and everything was fresh. The staff at breakfast was very friendly and helpful.
Negative Reviews
negative:
Water Park instead of Pool, Not for Adults
The "indoor pool" is actually a water park funland for the kids which is great for families traveling with children. However, for adults staying at hotel, pool area was dismaying as the kids' water park was not suitable. Couples didn't enjoy the pool area much.
negative:
Few Lacking Facilities
Although guests loved their stay at the hotel some of them had few issues like unfixed tub drain, cobwebs on lamp shades, not very clean things around the room, no movie service in the room TV. However, these minor issues did not affect the overall experience.
negative:
Noise in the Rooms
Few guests felt uncomfortable with too much noise in the hotel rooms. There is train noise, pets' noise from other rooms, and kids running in the pool till late.