Hotel Best Western Plus Kelly Inn & Suites (Billings, USA)

Guests loved their stay at Best Western Plus Kelly Inn & Suites and liked many things about the hotel like great lobby decor with a relaxing country lodge feeling, large, clean rooms and comfortable beds, pet-friendly services and quality guest service. Family guests loved the large sized water park for the kids in pool area and hot tub was pretty amazing as well.

The staff is very helpful and friendly at Best Western Plus Kelly Inn & Suites. By taking care of small little guests needs to even providing directions to nearby locations, staff proves that they put hospitality above everything else. From extending warm welcome to sorting minor issues like room change and even first-aid help; the staff proves its efficiency.

Guests loved the breakfast buffet at the hotel which had a huge selection of breakfast items and everything tastes awesome. It was plentiful and everything was fresh. The staff at breakfast was very friendly and helpful.

The "indoor pool" is actually a water park funland for the kids which is great for families traveling with children. However, for adults staying at hotel, pool area was dismaying as the kids' water park was not suitable. Couples didn't enjoy the pool area much.

Although guests loved their stay at the hotel some of them had few issues like unfixed tub drain, cobwebs on lamp shades, not very clean things around the room, no movie service in the room TV. However, these minor issues did not affect the overall experience.

Few guests felt uncomfortable with too much noise in the hotel rooms. There is train noise, pets' noise from other rooms, and kids running in the pool till late.