Positive Reviews
positive:
Quiet and convenient location.
Guests staying at Best Western Plus Carlton Suites describe the location as quiet yet convenient. Despite being close to the interstate, guests report that very little traffic noise permeates the hotel. Meanwhile, reports suggest the hotel offers quick and easy passage to plenty of restaurants, both Sanford University and the University of Alabama at Birmingham, and Downtown Birmingham.
positive:
Hospitable staff comes highly recommended.
From a warm welcome at check-in to a smile at breakfast, guests report that hospitality is a top priority at the hotel. The friendly and welcoming staff goes out of its way to ensure guests enjoy a comfortable stay.
positive:
Property clean and well-maintained.
According to reports, the hotel is kept clean and well-maintained. Guests praise the cleaning and housekeeping staff for delivering a first class service.
Negative Reviews
negative:
Some guests experience a noisy night.
While many guests enjoy a relaxed stay at Best Western Plus Carlton Suites, others report that the hotel can be a little noisy at times. Thin ceilings are commonly identified as an issue, with guests reporting being disturbed by noises from those staying above.
negative:
Breakfast area a little on the small side.
Plenty of guests staying at the hotel praise the complimentary breakfast buffet provided by the hotel. However, a number of guests have an issue with the size of the breakfast room, which is reportedly too small to cope with demand.
negative:
Fitness center could benefit from upgrade.
A number of guests have remarked on the condition of the on-site fitness center, which they describe as needing a little work. Equipment has been described as old and, on occasion, non-functional, with guests suggesting an upgrade is in order.