Hotel Ayres Suites Ontario at the Mills Mall - Rancho Cucamonga (Ontario, USA)

Many guests rave about the housekeeping staff since they are always attentive and thorough in each room. Housekeeping also is quick to address any special requests from guests.

Guests comment that the full, complimentary breakfast offered each day is just right for starting the day out right. Pastries, cereal and beverages are available, as are a number of hot offerings to make for a complete and well-rounded breakfast.

Guests traveling for business and pleasure comment that the hotel is conveniently located and easy to get to from both the highway and the airport. There are also a number of local attractions nearby, including great restaurants and bars.

While guests note that this hotel is beautiful with plenty of amazing amenities, a number of them also mention that it can be quite noisy at different times throughout the day. There is both a train nearby as well as a lot of mall traffic next door, both that can be an issue when trying to sleep during busy daytime hours.

Even though there are both smoking and non-smoking rooms available, several guests note having non-smoking rooms with a strong, cigarette odor. The front desk staff is easy to work with when requesting room changes, however.

Although rooms can be booked easily online, some guests comment that the rooms requested were not available upon check-in or that the reservation seemed to be lost completely. The manager is very accommodating and works diligently to make everything right when guests encounter this type of experience.