Hotel Ariel Dunes Ii 1608 (Miramar Beach, USA)

From the extensive kitchen utensils and appliances to the on-site amenities like the pools, DVD rental and restaurant, guests found that the condominiums had everything they needed for a relaxing, self-catering stay on the site itself. This was equally true for families with small children, and the washer and dryer in each room was particularly popular as an added extra that makes a real difference to a self-catering stay for a family.

Despite the amount of facilities packed into each apartment, guests have frequently expressed their surprise and delight at the generous size of the apartments as well as the individual rooms.

Because of the stunning sea views and the easy access to the beach, restaurants and shopping malls, guests rate the location of the condominiums very highly, saying they had everything they needed immediately available to them once they left the site.

Although most guests were more than happy with their stay, a small number of guests reported that they found it difficult to contact staff, and that when they did, customer service was slow or unhelpful.

The condominiums do alert customers beforehand to the mandatory cleaning fee, but some guests still felt this was an unwelcome extra charge, particularly as some felt they also had to clean their rooms before the cleaning service began.

Facilities at the condominiums, such as the restaurant and entertainment services, can be accessed by all guests. However, some guests may need to visit a separate building to access them. A small number of guests have suggested that the opening hours of the leisure facilities on site are not as extensive as they would like.