Positive Reviews
positive:
A stunning location.
Puerto del Carmen is renowned for its stunning beaches and surrounding rural beauty, and this property takes full advantage of the reputation. With your apartment encircled by beautiful mountains, sandy shores, and manicured gardens, you're never far from gorgeous scenery and warm waters.
positive:
Staff exceeds expectations.
The staff members go above and beyond their expected duties in taking care of you, and are always keen to resolve any issues you run into during your stay. They're professional, courteous, and kind in their interactions, and can work with you in a number of languages to address any concerns.
positive:
Spacious interior designs.
The apartments are constructed with an emphasis on open and airy design, and if you step outside, you'll be able to relax and take in the local beauty from your expansive balcony. The layout also allows for ample space in storing luggage and dining.
Negative Reviews
negative:
Severely neglected bathrooms.
The bathroom areas are one of the largest flaws with the property's guest areas. Numerous guests found mould, broken fixtures, or outdated furnishings throughout their bathrooms, and the provided towels were too old for comfort.
negative:
Insufficient poolside arrangements.
The property's system of advanced reservations for the poolside tanning beds and chairs could lead to plenty of disappointment. If you're not aware of the policy and booked for a slot, you won't be able to relax by the poolside in their designated sitting areas.
negative:
Disappointing paid Wi-Fi.
The property's Wi-Fi connectivity, only available for a surcharge, is typically not worth its cost. The network is frequently unstable and prone to interruptions or slow data speeds, and most guests found that the signal was too weak to be useful outside of the reception area.