Positive Reviews
positive:
Good value for money
Guests often remark that the hotel offers very good value for money, with parking and Wi-Fi included in the rates for its clean, spacious rooms. Several guests note that the beds are comfortable with a nice choice of firm or soft pillows, and that the microwave and mini fridge come in handy. The outdoor pool, patio, and nearby play area are a huge hit in the hot summer months.
positive:
Helpful, professional staff
Many guests have given high marks to the front desk staff for their warm and professional service, noting they quickly "feel at home." Several guests found that the manager "went out of his way" to help resolve issues and share his knowledge of the area with first-time visitors.
positive:
Convenient location
Guests appreciate that the hotel is in a quiet neighborhood yet also within easy reach of many attractions. Nationals Park is about 15-30 minutes away on BWI Parkway. The complimentary shuttle over to Greenbelt Metro is well used and appreciated by tourists interested in all the sights of downtown DC.
Negative Reviews
negative:
The nose knows..
Though the hotel is smoke-free, a few guests were bothered by cigarette odor, or else by an "old" or "musty" smell in the hallways which is also, much more rarely, reported in the rooms.
negative:
Mixed reviews for the restaurant
While the restaurant has received many positive reviews for its friendly, attentive wait staff and welcoming Happy Hour, reviews for the food are a little more lukewarm. Also, the "free" breakfast included in some rates is redeemed using a voucher system which has caused some confusion for the wait staff and guests alike.
negative:
Tiny bathrooms
Several guests find the bathrooms on the small side, and some have noted the fixtures are ready for re-grouting or else replacing.